Customer / Operational Problem-Solving

Years ago, while I was working with a management consulting company, our team was engaged by a large corporation to help improve its supply chain operations. I served as the project lead. The company had multiple divisions, and we began…

One of the first things you learn in consulting is that the problem you’re asked to solve isn’t necessarily the problem that needs to be solved. A client may say, “We need more people.” Or, “We need a new system.”…